We want your YardCraft order to feel right. If something does not fit or is not what you expected, contact us within 30 days of delivery and we will help with the next step.
Items are eligible for return or exchange if they are returned within 30 days of delivery, unworn, unwashed, in original condition, and not marked Final Sale.
If you ordered the wrong size, you are responsible for return shipping costs. If the item has a manufacturing defect or was produced incorrectly, YardCraft pays the return shipping costs. Contact us before returning an item so we can provide the appropriate instructions.
Approved refunds are issued to the original payment method within 15 calendar days after we receive the returned item. If we confirm that no return is required for a manufacturing issue, the 15-day period starts when we approve your refund. Your bank or payment provider may take additional time to post the refund.
If your order arrives damaged, defective, or different from what you ordered, email us with your order number and photos of the issue. If the item has a manufacturing defect or was produced incorrectly, YardCraft pays the return shipping costs.
If applicable EU consumer law gives you a right to withdraw, you may notify us within 14 days of delivery without giving a reason. Use the Withdraw from contract form or email support@yardcraft.net with your name, order number and a clear statement that you wish to withdraw. Send the goods back within 14 days after notifying us. Contact us for the correct return address; this does not change the deadline for your withdrawal notice.
For a valid statutory withdrawal, we reimburse the payments due, including the least expensive standard outbound delivery charge where applicable, without undue delay and within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier, unless we offered to collect them. Refunds use the original payment method without a refund processing fee. An upgrade to a more expensive delivery method is not refundable.
You pay the direct return postage for a change of mind or incorrectly ordered size. YardCraft pays return postage for manufacturing defects or incorrectly produced items. You may inspect goods as you would in a shop; a deduction may apply for diminished value caused by handling beyond what is needed to check their nature, characteristics and functioning.
Exceptions apply only where permitted by law, including goods made to your specifications or clearly personalized. A standard design printed after ordering is not automatically treated as personalized. A Final Sale label and the conditions of our voluntary return offer do not remove statutory withdrawal or defective-goods rights. The 30-day voluntary offer and general 15-day refund policy above do not shorten any mandatory rights or deadlines.
Email support@yardcraft.net or use our contact form. We reply Monday–Saturday, 8:00 AM–8:00 PM EST.